Unfortunately do to item are custom made we only do exchange or store credit..... we don’t except returns on swimsuits for sanitary hygiene reasons.. Items must be sent back to hourglasscoutureLLC within 3 days of the customer having received the package. Eligible items will only be accepted for store credit. Absolutely no refunds will given.
IF YOU ORDER DURING A SALE OR USE A PROMO CODE ALL SALE ARE FINAL CANT BE RETURNED OR REFUND OR EXCHANGE WE DO APOLOGIZE FOR ANY INCONVENIENCE......
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all hourglasscoutureLLC and product tags attached. Please fill out our exchange form (email form requested) If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address is below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions. PLEASE DO NOT SEND PACKAGES TO THE STORE ADDRESS. THIS WILL SIGNIFICANTLY DELAY PROCESSING. Items can be exchanged in person in the store ONLY (2600 south university dr Miramar Florida 33025 suit 102). CUSTOMERS ARE NOT PERMITTED IN OUR WAREHOUSE FACILITY AND PACKAGES WILL NOT BE ACCEPTED IN PERSON AT THE ADDRESS BELOW.
2600 south university dr suit 102
All in-store returns will be issued store credit that can only be used in-store.
If we suspect a customer of WARDROBING, or wearing the items and sending them back no credit will be issued and they will be blocked from our site.
At hourglass couture , we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Please read processing time on each item which varies... Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
• Final Sale Items
Non Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. Masks are considered accessories as they are in that category and are also final sale.
• In Store Pick Up
*** NOV 1, 2018 SHIP TO STORE OPTION WILL BE TEMPORARILY UNAVAILABLE UNTIL FURTHER NOTICE. WE APOLOGIZE FOR THE INCONVINIENCE
We also offer an ship to store pick up delivery option for local residents who want to pick up their items in store. Items eligible for in store pickup on the same day must be purchased before 12:30 pm eastern time, and will be shipped from our online facilities to our Miami store location (2600 south university dr suit 102 Miramar,Florida 33025 ) and will be available for pick up after 7 PM eastern time MONDAY-FRIDAY. Please note we have separate facilities for our online inventory and items purchased will not be available immediately.
To have your items shipped to the store, you must enter the code SHIPTOSTORE in the discount code bar at checkout. Your shipping fee will be waived, and our staff will know to ship to the store. If you placed your order and forgot to provide us with the code please call us and the shipping free will be refunded and the items will be sent to the store. Orders placed after 12:30 pm Friday and throughout the weekend for pickup will not be available in store until Monday after 7 PM. If you need an item ASAP, please contact us at (954) 744-4393 we may be able to assist you in getting a faster pick up. ***Please bring the card you paid with and a valid government issued ID at the time of pick up. You will be asked to provide us with your ID number and your signature to confirm your items were picked up.
Please note your items will be held in store for you to pick up. If items are not picked up within 10 days, customer refuses the right to exchange, or get store credit for their items and the sale becomes final. If the item has not been picked up after 30 days, customer refuses the right to claim their items and no refund or store credit will be provided. Once an order has been shipped to store it can no longer be shipped out customer must pick up in store. By selecting in store pick up, the customer agrees to not issue any chargebacks or disputes against hourglass couture llc .