Unfortunately due to item are custom made we DONT ALLOW REFUND OR EXCHANGE OR STORE CREDIT ..... we don’t except returns on swimsuits for sanitary hygiene reasons.. ONLY READY TO SHIP Items must be sent back to couture by hourglass within 72 hours of the customer delivered date. Eligible items will only be accepted for store credit. Absolutely no refunds will given.
IF YOU ORDER DURING A SALE OR USE A PROMO CODE ALL SALE ARE FINAL CANT BE RETURNED OR REFUND OR EXCHANGE WE DO APOLOGIZE FOR ANY INCONVENIENCE......
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all couture by hourglass and product tags attached. Please fill out our exchange form (email form requested) If your package did not include a return form simply include your name, email, phone number, order number and address inside the package. Defective items must be reported within 24 hours of package arrival, if not reported within that time frame, we will not issue credit. If you have received an incorrect item, please contact us within 24 hours of receiving your package. Merchandise purchased online can be returned to our warehouse location address is below. Any item not received in good conditions, free of ALL ODORS, stains, and damages will NOT be accepted and customer will be notified that they must pay reshipping fees to have the items sent back to them. Any unaccepted store credits that have not had the reshipping fees paid within 30 days will be discarded and no credit will be issued. No exceptions.
At couture by hourglass , we’re constantly bringing in new merchandise, but in limited quantities. We do not perform exchanges on any merchandise. In addition, we cannot put any merchandise on hold. If you would like to return an item, please follow normal return procedures to send the merchandise back to our facilities. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item. Store credits do not expire.
Please read processing time on each item which varies... Once an order has been placed it cannot be cancelled. When returned packages arrive at our facilities, it usually takes us anywhere from 10-15 business days to process your store credit. 15-25 during holiday seasons. We understand it’s very important for our customers to get their returns processed as soon as possible. Once your return has been processed, you'll be issued a store credit in the form of an Gift Card via email. Store credit covers original purchasing price and tax fees. PLEASE KEEP YOUR RETURN PACKAGE TRACKING. We will only issue credit for packages if customer provides tracking information and shows delivered to our address. Many times customers claim they have returned package but have no proof the item was sent back, therefore, for the customers security and ours, we require proof in the form of a tracking number, showing delivery to our address. No exceptions.
**Please Note: All original shipping fees are non-refundable. Return shipping costs are the customer's responsibility. A restocking fee will be applied on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address. The customer will also cover any redelivery costs. We are not responsible for USPS not being able to deliver a package due to an address issue, or them not having a secure place to deliver the package.
• Final Sale Items
Non Returnable, No Exceptions
All items found in the Sale category, accessories, bags, clutches, swimwear, or bodysuits are non-returnable. Masks are considered accessories as they are in that category and are also final sale.